1.888.444.8536
or
voicemail x2530
helpdesk@mauijim.com
BASIC TROUBLESHOOTING
Try these 4 simple steps yourself before submitting a Support
Request:
1.
Check the basics
Examine the cables, connectors,
and power cords to make sure they're seated properly.
If you're using a power strip make sure it's on and that it
works.
2. Document error messages Sometimes there is an error code or message displayed on screen.
Be sure to write it down — it may describe the problem and how
serious it is.
Message or no
message, be sure note what was going on when the problem occurred.
Were you starting your computer?
Were you on the Windows desktop?
Were you in a particular
application?
3. Recent changes to your computer Try to pinpoint when the trouble first started. Did the problem
coincide with any recent changes?
Have you changed any of your
system settings?
Any new software installed or
updated?
Any peripherals been added or
removed recently (such as a printer, or external hard drive)?
Has anyone else been using your
computer recently?
4. Reboot A simple reboot may clear up the problem.
